Extremely sad birthday breakfast.

It was both my son's birthday and mine yesterday. My family decided on breakfast at Spur as he get a birthday voucher to use. it was my first (and last) visit to the Red Oak Spur at Malvern shopping center. We got to the Spur at 10am i mentioned that it was my son's birthday, and we will be using the voucher. The lady at the front desk was extremely unhelpful. Understandably their Wi-Fi was not working so she says she cannot do anything and cannot help to check whether we have the voucher loaded or not. That was the start of a bad breakfast, anyways we proceeded to the table, and we sat down. it took a waitress 20 minutes to come to us for our order. as i was giving my order i mentioned that i would like to use the birthday voucher. this was in the middle of taking down my order she took my family card and enquired with the front desk lady again to come back to say Wi-Fi is down and cannot check. she did not complete my order but instead she insisted that she call the manager. The manager came and my details were taken and a reregistration or something was done, and birthday voucher sorted. Another waitress came to take our order down at 10:50 almost an hour after getting into the restaurant. As i was giving the lady my order to an extremely unfriendly waitress i asked her they also do the free ice cream for a birthday, and she said yes. i told her it was my son's birthday as well as mine and she laughs to my face. extremely horrible service from start to end.