Extremely Poor Management

Yesterday, after a long day, I went to Spur Queenswood to enjoy a good steak and a cold drink. Unfortunately, my meal was overshadowed by the constant shouting coming from the back of the restaurant. The disruptive yelling was from a manager named "Alli".

This wasn’t the first time—it seems to be a regular issue, as I confirmed after speaking to staff. The waiter who served me, who was nothing but polite and attentive, explained that the shouting was directed at her simply because I had asked for more ice in my glass. The ice had melted, and I politely requested a refill—something any reasonable customer would do. Instead of seeing this as normal service, the manager apparently expected her to “read my mind” in advance.

This behavior is unacceptable. The waiter did absolutely nothing wrong, and yet she was berated in front of others for no valid reason. From what I’ve gathered, this manager’s temperament has already driven away multiple staff members, and if it continues unchecked, it may also drive away customers.

Continuous public outbursts from management create a toxic environment for staff and an unpleasant experience for customers.