Extremely disappointed

Dear Spur Customer Service,

I am extremely disappointed with the experience my fiancé and I had at the Zevenwacht Spur on 16 February 2025.

We ordered our meals, and my fiancé’s chicken was served raw inside. I had noticed the chicken looked suspicious, but by the time we realized, he had already eaten a few bites. Shortly after, he started feeling nauseous. Despite how serious this was, we remained calm and informed the staff. We were given a replacement meal, but to our frustration, the chicken was so dry and overcooked that it was inedible—we had to throw it away.

To make matters worse, my fiancé became extremely ill. He was vomiting the entire evening and could not keep anything down. We almost had to rush him to the hospital, but luckily, we had medicine at home. However, he still developed complications from eating the raw chicken, which is completely unacceptable.

We spent money on food that was not only unsafe but also of poor quality. This level of negligence is shocking, especially from a well-known franchise like Spur. Serving raw chicken is a serious health hazard, and the lack of care in preparing the replacement meal only added to our disappointment.

I expect a prompt response on how Spur plans to address this situation. Given the severity of what happened, a refund or appropriate compensation is necessary. Additionally, I urge you to take immediate action to ensure food safety at this branch so that no other customer has to go through what we did.

Looking forward to your response.

Sincerely Tamsyn Maart