Excellent service

16/01/2023.

On the above date my wife and I went to Coyote Canyon Spur in Westwood mall..

My 1st compliment goes to the tem mex person who makes our Nachos, this Spur make the best tasting Nachos by far, we have tried many Spur's and other restaurants and we just love going to this Spur to have it.

My huge compliment goes to Dinare (Manager) and Sabelo (waiter). Once again my wife and I have went to many Spur's and this was the 1st time I have received such a vibrant, understanding, polite and friendly waiter and manager. It's was the most amazing feeling to speak to a manager who understands the business and values like I know it back in my days working at Spur... I used to work at Casadena Spur where Mr & Mrs Bean owned the Spur and Leonard Coetzee was our regional manager, they schooled us back then about customers service, up selling on meals and so on.... Most managers I talk to at Spur hardly know the 10 steps of service, or even how to approach a customer. Speaking to Dinare and how well he knows this gives me chills, because I have never met someone in Spur that can explain it like the way I know it or the way I was trained. When I sit at a Spur, I know exactly what a waiter should do, and I can honestly say that from all my visits, not 1 waiter could tell me the 10 steps of service, or even explain a meal, from grams to ingredients used to how its prepared.

I know that if Dinaior can train staff at other stores about what he knows, it would be a pleasure walking into any Spur knowing you would get exceptional service. Hats off to Dinare, you make me proud to say that I once worked at Spur. You keep up that brilliant service and you will succeed. WELL DONE