1 reviews | Active since Aug 2013
Embarrassed , Atlas Mall SPUR
<p>My husband and I went to Spur on Wednesday evening, and I wanted to use my Spur card to pay for some amount on the card, however I was told I had to be registered first which was done and I was told that I had R150.00 on the card, after the account was paid, the manager came back and said that I only had R50.00 and therefore we had to pay in again - I am not worried about the money I was just very embarrased since the spur was full of people and on top of that the waiter had her facts wronfg by telling me that I had R150.</p>
Hi Ruche,
Thank you for sharing your experience at Alaska Spur with us. We are so sorry for this miscommunication and any embarrassment caused.
You were inadvertently told that the card had one R50 voucher (and 2742 points) which is correct however, it sounded like it was R150. We hope that Phillip from Alaska Spur cleared this up as quickly as possible. We apologise for any confusion that was caused.
Kind regards
Bev Cornwell
Customer Care Manager
Hi Ruche,
Thank you for sharing your experience at Alaska Spur with us. We are so sorry for this miscommunication and any embarrassment caused.
You were inadvertently told that the card had one R50 voucher (and 2742 points) which is correct however, it sounded like it was R150. We hope that Phillip from Alaska Spur cleared this up as quickly as possible. We apologise for any confusion that was caused.
Kind regards
Bev Cornwell
Customer Care Manager