ELDO please fix your systems

I see all the good reviews and I'm grieved not to receive the same experience. All was fine up to June 2021, where I started to experience not receiving notivications like before when Im below a ceirtain threshold in my e-wallet. Now, up to now I find myself far into the negative in my balance each month because I dont receive notivications. Normally my meter would uodate on a 15min intervals where I stand with my electricity usage, but now nothing. I have communicated with ELDO about this problem, but their resolve was "manual readings" at the end of each month, which defeats the point of a prepaid service. Im getting fed-up with them for not actually fixing/replacing the meters, even if BC need to pay for it. Heck, Id rather want to write good reviews, but this one is a pain in the butt.