MT
Michelle T

1 reviews | Active since May 2016

23 May 2016, 04:54

DROPPED KIDS CAKE!!!

<p>I would like to complain about the unacceptable rate of service we received while having my daughters birthday party at Spur on Sa****ay!</p> <p>1. Spur employees 'DROPPED' my daughters (Over R300 ICE CREAM CAKE)</p> <p>2. We could not find waiters...</p> <p>3. Because the CAKE WAS DROPPED... it took a little longer for the party as I was running around looking for other cakes, we were chased away from the tables as there was 'another party booked' at the same table!</p> <p> </p> <p>***!!! this was the worst party I have experianced at the spurs restuarants ,and this is unacceptable!</p> <p> </p> <p>I will go further.... and will not let this rest, as people simply cannot get away with dropping a kids birthday cake!</p> <p> </p> <p>Spur employees are trained individuals---------- HOW DOES SOMETHING LIKE THIS HAPPEN????</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply26 May 2016, 07:26
Official

Hi Michelle,

Thank you for sharing your disappointing birthday experience at Little Eagle Spur with us. We understand that the dropped cake was an unfortunate accident that happened and the catalyst for the whole days experience. By way of making up for the dropped cake, the manager tried to make the cake presentable and bought two extras cakes to make up for this mishap.

The operator, Vusi, was given the impression that the attempts to rectify this situation was acceptable to both you and her daughter. We understand that he has since been in touch with you to make amends.

Please accept our apologies for this unfortunate accident.

Kind regards
Bev Cornwell
Customer Care Manager