MR
Monica R

1 reviews | Active since Mar 2009

05 Sept 2023, 22:38

Disgusting Service and ZERO Customer Centricity at cancun spur meyerton - gareth rossouw get yourself and your house in order!

I would highly NOT recommend cancun spur in Meyerton. My family was dining in at 3:40 pm 4 September 2023. The waiter neglected to bring the full order for my children. I did not receive my meal still at 4:20 pm. Each time I queried, the waiter indicated that my meal was on its way. I eventually called for the manager - gareth rossouw who looked annoyed and frustrated, and indicated he would look into it. I requested my bill, saw gareth go to the kitchen, walk to his office and close his door, not returning, no apologies, and no explanation from gareth or any staff including my waiter who had vanished as well. There were only 2 couples in the entire restaurant!! Additionally the remainder of the staff operating the till were extremely rude, slow and inefficient. gareth you and your team are extremely disrepectful and have zero customer service and zero customer centricity!!! i will continue to share my horrid experience at cancun spur in meyerton. gareth, continue to remain in your tiny little world, as one can see that your house is in complete disorder and disarray!! Never have my family and I experienced such disrespect and disgusting service from any other Spur in South Africa.

0
Replies (0)