FH
Felicity H

1 reviews | Active since Apr 2011

01 Jan 2016, 23:59

Disgusting service

Six clients who will not be using their spur family cards in a hurry. We entered the main entrance and asked to be seated outside, we were told to go to the area and somebody will help us. After standing around and nobody coming to our aid we saw two free tables and proceeded to put them together and settle ourselves in 40 degree heat. The manager comes past telling us off at the top of his voice and telling us we not allowed to do that. Without apologies or offering an alternative he proceeded to send us to wait in the que again. I was there a few days earlier with different friends and the waitress did that setup at the same place and that manager was on duty. Needless to say we went elsewhere. He needs to be sent for some etiquette lessons on how to treat paying customers. Spur is dependent on us locals out of season and I think this is shocking

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply02 May 2023, 21:58
Official
Hello fcherman,

Thank you for taking the time to alert us to your disappointing visit to Santa Ana Spur. Please allow us to investigate and address your concerns with the owner/operator.

It is preferable to wait in the queue and be seated so that the waiters are aware of a \new\" customer - however