TS
Tanya S
1 reviews | Active since Sept 2010
04 Apr 2016, 16:18
Disgusting hair in food
I lodged a complaint on their Facebook page on Saturday while at canal walk's spur as there was a disgusting long black hair in between the chips after consuming some of the big bear meal! I'm not one for normally complaining but since they ignored also the fb post I asked my wife to post it on hellopeter! I took my family there after a long absence and after working half the day was looking forward to the food but was put off by a foreign black cafe hair in the food!! I was so sick, I threw up during the night!! Spur is getting disgusting!! Head office didn't even have the decency to respond on fb! Rico ***
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Spur Steak Ranches's replyOfficial
08 Apr 2016, 12:02Hello Poenoe,
Thank you for alerting us to your visit to Mexico Spur and the lack of response on the Spur Facebook page. We will most definitely investigate both incidents.
Each Spur is individually owned and as such your complaint will be brought to the attention of the owner/operator of the Mexico Spur who will be in touch with you shortly. We apologise for the inconvenience caused on the night and for the long time it has taken to receive a response.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for alerting us to your visit to Mexico Spur and the lack of response on the Spur Facebook page. We will most definitely investigate both incidents.
Each Spur is individually owned and as such your complaint will be brought to the attention of the owner/operator of the Mexico Spur who will be in touch with you shortly. We apologise for the inconvenience caused on the night and for the long time it has taken to receive a response.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply08 Apr 2016, 12:02
Official
Hello Poenoe,
Thank you for alerting us to your visit to Mexico Spur and the lack of response on the Spur Facebook page. We will most definitely investigate both incidents.
Each Spur is individually owned and as such your complaint will be brought to the attention of the owner/operator of the Mexico Spur who will be in touch with you shortly. We apologise for the inconvenience caused on the night and for the long time it has taken to receive a response.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for alerting us to your visit to Mexico Spur and the lack of response on the Spur Facebook page. We will most definitely investigate both incidents.
Each Spur is individually owned and as such your complaint will be brought to the attention of the owner/operator of the Mexico Spur who will be in touch with you shortly. We apologise for the inconvenience caused on the night and for the long time it has taken to receive a response.
Kind regards
Bev Cornwell
Customer Care Manager