Disgusting customer service just like their food quality!

I have sent you the following email on Wednesday and made a complaint on your Facebook page and you still haven't felt the need to resolve my query at all.

Dear Sirs

On the 8th of October 2019 while driving from JHB to Cape Town my wife and I booked a B&B in Beaufort West and it was round about 9ish the night I think when we placed a phone order for a full Cheddamelt Schnitzel and a Cheddamelt Steak (medium). After a long drive over 1000km you can only imagine how hungry I was while having Spur on my mind throughout the whole day.

Right, we then collected the order and head for our B&B to get some rest before hitting the road to Cape Town but before we do get some rest, let's indulge on the food we just ordered.

I was utterly disgusted at the rare, ******, chewy piece of steak I had with the cheese slice stuck onto the takeaway box that I had to sc**** off with my nails as the steak was so cold and poorly prepared that it couldn't even get a chance to stick and melt to the steak.

The only thing I ate of my order were a few of the cold, dry chips.

My wife's full Cheddamelt Schnitzel was so dry and crisped which is weird because why is her's overdone and mine underdone???

We are just really disappointing and disgusted as we were very hungry and wasted our money on food we didn't even eat.

The **** part is that we had to drive to CT 4AM the next morning and had no chance to go in store and speak about our experience as we had to head home before the traffic starts.

We will definitely not be going anywhere close to Beaufort any time soon as it was a once off family road trip however I feel I have lost as a customer and had to buy alternative food the next morning at the nearest petrol station as we were still hungry cause we basically didn't eat the night before and I would really like to know what can be done about this!

I look forward to your response.

Regards

I hope my query will be resolved after this.