Disgusting bathrooms unhelpful manager

The Waterstone Spur in Somerset West has an amazing play area so we go there often. The waiters are generally friendly and although service can be somewhat slow at times they are reasonably efficient. The managers on the other hand are very often rude and make you feel most unwelcome. After standing at the door for a while I followed a manager to a table today and as we planned to get seated was told in a very patronising and rude way that it is not our table, but the people behind us sit there. This is not my first run in with the managers and I honestly think they are damaging their branch and the Spur brand with their horrible attitudes. <br> <br> A few months ago I complained to 2 managers about the horrible state of the bathrooms. It is a nightmare using the facilities with small children. I again had to send my 8 year old to a bathroomwith a broken lock today. The previous time I could not find a toilet for my 4 year old that was not wet or smeared with faeces. Come on! This is a very basic thing! You make millions out of your customers, surely you can spend a few rands on fixing and maintainingyour bathrooms!