Disgusted .. & very dissapointed

<p>Every morning myself and my colleague visit the Spur at Bayside Mall. And 99.9 % of the time we there we are helped by Stanley, who is an absolute honey. He knows our exact order right to the T. and regularly checks up on us, right until the end. Yesterday morning we've had the most terrible and dissapointing experience :( we walked into the Spur and went to sit at our usual seats where their was a bucket of water and cloth .. we didnt mind that because they had just opened, but what really just ****ed me off was that the waitress Thabisa or something like that .. literally threw the menus onto our table, with not even a good morning. Our waitress Rebecca took our order, we didnt wait long and the food was deliciious as always, but she was absent the entire time we were there didnt once check in with us nor offer us more coffee because she was too busy with her collegaue looking throught the Panarotti's menu, so yes maybe if she was not in my view it would have been fine. but the only time we saw her was when we came in and when i paid the bill, even this was eventful, she handed me the machine and told me to help her with the transaction..really now? surely the staff must know what they are doing.The manager on duty "apologised" and just gave me a file to write in my contact details. i thought that the reason for this would be that someone would call me to find out why the experience was so bad. I am so dissapointed because no one should start their day with such ****py service. This will be the second time where the "manager" on duty is so nonchalont about BAD CUSTOMER EXPERIENCE - so for now we will be giving Spur a BIG MISS - and visit Mc Donalds Bayside where staff work 24/7 and still give service with a smile. </p>