DISGUSTED AND DISAPPOINTED

On Tuesday 4 August I had visitors from Canada and decided to have lunch at Spur Cavendish Square. We ordered our drinks which arrived a few minutes later excluding the bottled water which was ordered. We ordered our food .As usual I ordered a Cheddar Melt Steak.I asked the waiter where the bottled water was .He eventually brought the water. Our food arrived and to my surprise received food I did not order. I informed him that I ordered a cheddar melt steak.left came back with a slice of cheese and sauce, Completely unacceptable. Not wanting to make a scene decided to eat the food.The waiter did not even bother to ask me for my Spur family card so I paid for POOR service and food I did not order. The following day I contacted the owner Mr Sanjay Dawa who promised to investigate as the waiter was off duty. It is now Friday 21 August and still no feed back. Which is feel is pathetic. I wanted to give my Canadian visitors a good South African experience and through bad service we all left disappointed.<br> <br> <br> I AM ABSOLUTELY DISAPPOINTED AND DISGUSTED THAT A COMPANY SUCH AS THE SPUR WOULD THINK NOTHING OF THEIR PATRONS AND JUST COMPLETELY IGNORE A VALID COMPLAINT<br>