disgusted!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This message requires urgent attention. My grandmother and a friend visited the Spur Steak Ranch store in Kenilworth Centre, Cape Town yesterday. They went and ordered coffee and tea before ordering their meals as I would've joined them later on as this branch is always the branch of choice for us. The one ordered coffee and the other one tea. My grandmothers coffee was served in a mug, which was dirty, the coffee was weak and had oiliness floating on the top. The friend joining my grandmother, her tea was weak and extremely cold, her saucer was fatty and dirty at the bottom. They asked to speak to the manager so he could listen to their grievances. When they told him about their complaints he said "well tea is tea". Never have I ever come across something like this before. I called the store because my grandmother called me to say that they had left the store and went to another restaurant instead and that I should meet them at the other restaurant. I could not waste my time to go in there and address this disgusting and pathetic story. I called the store and asked to speak to the manager. The voice on the other end belonged to a female and my grandmother told me that the manager they had dealt with was a male. I asked her who she had relieved and asked for his name; unwilling to disclose this information I took up my concern with her. She apologized and asked if she could reimburse my gran and her friend to correct this terrible wrong. I agreed. Patricia was the name of the women I dealt with. At exactly 14:45 yesterday afternoon I called the store and asked to speak to Patricia, I couldn't even make out what the persons name was on the other end of the phone because she spoke so fast and had the most terrible attitude. In the most rudest of ways she said to me that Patricia was busy, I then asked if she would kindly ask Patricia to get back to me and she said "sure" and off the phone went. I haven't received a call from Patricia till this very hour. This situation has left me disgusted. The filth, the attitudes of the staff, everything is just disgusting. I feel as if my gran and her friend had been discriminated against by this manager whom they dealt with. He thought they are old and thought he could speak and do as he felt he could. This is unacceptable, disgusting, and completely and utterly disappointing