JVdm
Jana Van der merwe

1 reviews | Active since Jun 2016

28 Jun 2016, 12:16

Disgraceful Service

<p>Whilst visiting the Spur in Eikestad Mall in Stellenbosch I wrongfully ordered a Cheddarmelt Chicken Snitzel rather than a Spur Snitzel. When I asked the waiter to change my order as I am not willing to pay such a large amount more for sauce that I don't eat: the waiter expressed to me how many customers he had and how busy he was, that he was not able to change my order because he was too busy and I should understand. I just let it go, not wanting to fight. I later asked for a glass of water which failed to come. He also failed to being us the bill when we asked and we had to stand up and pay at the reception counter. I shall not return. </p>

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply30 Jun 2016, 07:28
Official

We apologise to you for the experience you say you had at Arizona Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly.

Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care team leader