DISASTER FIRST BIRTHDAY PARTY AT TEXAS SPUR

To whom It May Concern, I had booked the Spur Texas for my niece's 1st birthday party on 13 February 2016 at 1pm (15 children and +/- 20 - 25 adults) with Jonathan the manager and paid a deposit of R450,00 (R30 per child). This deposit covered: Spur Theme Party (I was told it would include the Barney decor, Barney party pack per child {cooldrink, sweets, chips}, Barney Balloons which sounded excellent so I paid for it). Come the day of the party: there was no Barney Balloons, I was introduced to one TRAINEE waiter (Nomsa) who would be servicing the party and attending to the paying adults, the table for the children was not set up properly, the aircon was not working, I found myself having to assist Spur waitron with both eplaining and taking the meal orders from my guests and also for the children (mind you non of the kids received ice creams). The party stressed me out more than what I had hoped it would. It was nothing less than a disaster. My friends and family were nice and tried to make me feel better about the appaulling service received but it was the WORSE encounter ever. Spur messed up the entire 1st birthday of my niece and a whopping R2850.00 later!!