Disappointment of Service

On my first occasion my fiance and me went for a treat and were shown to our table by a friendly waitperson then it was the start of trouble. We sat for more than 20 min not one single waiter came to our table all to busy chatting away in the corner. So we stood up and walked out. Last night 22/12/15 we thought we will give it another go maybe it was a bad day for them the first time around to my HORROR MISTAKE we took friends with. The service was up-holing even worst than the previous. First we ordered our beverages and there were no stock of my beer then we ordered our starter and food for my 15 month old baby. Our starter came but no food then we order our main meal which came in portions again not as my friend described it to our waiter . My friends almost finished their meal when our food only arrived again our burgers were messed up. My friend started sharing HER food with MY child because her food haven't arrived yet. THE EMBARRASSMENT TO MY FACE!!! Finally her food arrived. We told our waiter that we are unsatisfied but he kept blaming the kitchen. Even so not one Manager came around to the tables to see if we are happy.We were wrongfully billed overcharged.