1 reviews | Active since Jul 2016

05 Jul 2016, 11:38

Disappointment

<p>We went to spur to celebrate a birthday. I understand that Monday nights can get a little crazy but that doesn't mean service should drop too. We were served by 3 different waiters. When the food finally came some of them were cold, the little chips that was on the plate looked like it came from someone else's Plate. The onions was slightly green and one guy only got his food when we were done. One of the waiter's brought the wrong drinks order to our table and the milkshake was as runny as water. Nevertheless we just tried to make the best of a bad situation seeing that it was someone's birthday but spur has really dropped the standards and service sucks! </p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply12 Jul 2016, 07:22
Official

Thanks for taking the time to review Hawkeye Spur. We are very sorry to hear about the bad experience, poor service and food you say you received at the branch. We would appreciate the opportunity to investigate the matter further at store level; we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.

Please be advised that feedback will be shared with your shortly. Thanks again for taking the time to bring this matter to our attention.

Kind regards

Nicole Lewis

Customer Care