Disappointing Service

Good day.

yesterday i was utterly disappointing by my experience from your manager Dominic at Tulsa in Morningside. • I went it the Spur to order a bottle of wine, was told by Dominic that Spur is a family restaurant and one needs to order food before anything to dink. Weird because you are given Menu’s when you sit and asked what you would like to drink while waiting for your food. Also how is a family restaurant advocating for people to finish a whole bottle of wine. Is that such a great example to have around kids?

• He went on to also accuse me of being helped by a gentlemen that was dismissed for breaking the liquor licence protocol and was giving customers closed bottles to take out of the restaurant, I proceeded to tell me that I don’t know who he is talking about, he was very adamant about this. I am not sure if he is aware that that is crimen injuria ,(this could make me lose my job and my licence to trade) you can’t go around accusing people without fact, I could wake up and go open a case at the police station.

• My daughter and I dine there at twice a week, the staff is great, however In Cyril Ramaphosa’s economy, you need an innovative manager that excels in customer service, Managers that also understand where their salaries come from,that is not going to be chasing customer’s for absolute nonsense, I was not asking for something *******.

• I am not sure if he is aware that there was a papachino’s, Ristretto’s there before it was Spur, so it’s not the first time that we have a restaurant around. The way he was giving me a lecture it was as if I came to ask for credit. Absolute nonsense.

• However I got to explore another restaurant around the corner yesterday, they seem to have the concept of customer service on lockdown