Disappointing service

My wife and i used to visit the San Fransisco Spur on a regular basis, before the renovations. At some point in time my family, friends and myself regarded this branch as one of the best Spurs in the Western Cape. So I decided to return after 2 years, and what a disappointing evening it was:<br> <br> - We were seated and after about 5 minutes I had to call a waiter to bring us menus<br> - We ordered cooldrinks, and they brougt us these warm, flat drinks. After I told a passing waiter about this, he mumbled something about the machine being broken and all the customers complaining. Really?? Then why not inform us beforehand, I would have ordered something else. I then asked to replace our drinks with cans.<br> - The sauces and cutlery came after the food, I had to ask for it<br> - When the bill arrived, I noticed we were charged for the extra cans that we asked as replacements for the flat drinks that we sent back. Also, they charged us for more expensive top-ups to the main meal, I could not make it out on the bill. They eventually corrected it.<br> <br> These are the things that make us want to go to Somerset Mall, its closer to home and they have upgraded their service....<br> <br>