Disappointing Experience at Sunset Beach Spur

I visited Sunset Beach Spur in Gordon’s Bay on 8 December 2024, and unfortunately, it was one of the worst dining experiences I’ve had.

While our server was friendly and seating was quick, the issues started immediately. When I sat down, I discovered a puddle of liquid on my chair, which was unpleasant. The beverages we ordered, a small Coke for my son, a milkshake for me, and a drink for my wife, were fine, but the food and service were a disaster.

We ordered Wacky Viennas for my son, but they were so overcooked they looked like biltong. Getting tomato sauce required asking three different servers. From the sharables menu, the crumbed mushrooms were tasteless, the calamari strips were rubbery, the onion rings were burnt, and the chips were dry. To top it off, we had to repeatedly ask for cutlery, which should have been provided automatically.

A manager then rudely approached my wife, scolding her for bending the menu as she tried to show me what she wanted. The tone was completely unprofessional. Meanwhile, the play area, where we expected our son to have fun, was poorly supervised. Two staff members stood idle in the corner as an older child bul**** my son repeatedly.

The condition of the bathrooms was also appalling. In the men’s bathroom, there was urine everywhere around the toilets and urinals, so I decided to have my wife take our son instead. She reported the same issue in the women’s bathroom: urine everywhere and a long wait because one of the staff members was in the stall doing her makeup. She only came out after being scolded by another staff member.

We left without ordering mains because the experience was so unpleasant. Sunset Beach Spur seriously needs to address its food quality, staff behavior, play area supervision, and hygiene standards. This visit was not up to the standards I expect from Spur, and I doubt I’ll return anytime soon.