Disappointing come back.

On July 09 I went for supper to Spur Little Creek, on Tokai on Main. My wife and I ordered, and my meal was a half ranch chicken. During the meal, I bit into frozen chicken and this was a put off immediately from the meal. It was enough that we waited about 30 minutes for the meal, that know had to wait again before they fixed it for me. Well, at least 20 minutes had elapsed, and my wife was finished eating. I requested a new meal as I couldn't eat frozen chicken, and they brought one which simply boxed up and took home. I ended up giving the meal to a homeless person the next morning. I got a call from a manager the following week, inviting me to a complimentary replacement for the meal. I told her that I would come when able to which was 16 July Saturday. I was to ask for a manager on duty, which happened to be Nomsa, who seemed friendly, and ushered us to a table. As I had a half chicken, this was to be the replacement. My wife ordered her a meal as to feel part of the environment. Nomsa asked if I wanted a drink, to a yes response. Once the meal was served, Nomsa seemed switched off from us, no further interaction accept bring my wife a glass of water. it did not seem as if the actual waiter on that run was sure as to be helping us as Nomsa was managing the 'unhappy customer there on a complimentary meal'. It felt as if though she was simply fulfilling a request of a complaint, nothing more. One would guess that management would come back and really win the customer over, but clearly there's a lack of skill on their part. I left paying R23 for the glass of soda, even though it was not told how much it would cost, and naturally paying my wifes meal. We didn't expect anything more that what was promised. As much as they have 'tried to gain us back', at which we are regulars, we simply won't be coming back. The 2 stars is only because they replaced the meal in full. The energy wasn't great coming from Nomsa. She need to develop customer skills and become more interactive.