1 reviews | Active since Feb 2016
Disappointing
<p>Last night myself and my brother decided to take our dad to Spur for his birthday as we do every year this year the service was very disappointing.</p> <p> </p> <p>We waited 25minutes to get a seat, now I understand that spur gets busy so the wait for the seating was understandable.</p> <p>However we waited another 40minutes at least for our food and when our food arrived we had no knives, forks or serviettes..</p> <p>After I asked for the above mentioned they brought us a plate with knives and forks and ONE SERVIETTE that was binded with sellotape !! That was shocking to say the least.</p> <p> </p> <p>I do have the photos to forward via email as it won't upload via hello peter. </p>
Thank you for taking the time to let us know about your visit to Saratoga Spur and your dissatisfaction with the service. We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you and your family for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
Best regards,
Thank you for taking the time to let us know about your visit to Saratoga Spur and your dissatisfaction with the service. We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you and your family for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests.
Kind regards
Nicole Lewis
Customer Care
Best regards,