Disappointed worst service ever

We are good supporters of spur especially cape gate and brackenfell. Due to the nice play area in N1 city we decided to visit N1 branch and was very disapointed. Firstly we had sat for 15min before anyone attended our table even for menus. Eventually some one came around (not our waiter) to take our drink order. During the 20 min waiting for our drinks 4 waiters came around to take order in bad manner .....\ What do u want "..... No introduction. Eventually a guy showed up (not introducing himself) wich i figured was my waiter. Took our order. 30 min later food arrived . burned patties"