WF
Wesley F
1 reviews | Active since Jul 2011
30 Jun 2015, 16:07
Diarrhoea, Cramps and Nausea from Burger Specials
A large group of us went out to dinner at Spur yesterday evening and a few people in our party ordered the burger specials, mostly cheddamelt and goodie burgers. Early hours of this morning, we were all up with upset stomachs and nausea. Today, some of us stayed home and others had to leave work early because of this. We visit Spur often and are more often than not, satisfied with the food and service but this was a huge disappointment.
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Spur Steak Ranches's replyOfficial
01 Jul 2015, 12:32Hello WesleyF,
Thanks for taking the time to review Topeka Spur. We are very sorry to hear about the bad experience at the branch and the fact that a few of you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Topeka Spur. We are very sorry to hear about the bad experience at the branch and the fact that a few of you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply01 Jul 2015, 12:32
Official
Hello WesleyF,
Thanks for taking the time to review Topeka Spur. We are very sorry to hear about the bad experience at the branch and the fact that a few of you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Topeka Spur. We are very sorry to hear about the bad experience at the branch and the fact that a few of you fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care