Deteriorating Service!!!

<p>I am currently sitting in your steak ranch, I arrived here about 8.15am. </p> <p> </p> <p>I placed my order and received my 1st coffee, there was so many things floating in it, as if it has not been filtered properly, I informed the waiter I would like a other cup of coffee.</p> <p> </p> <p>She replaced the it but the other cup seemed as if it had not been filtered correctly either.</p> <p> </p> <p>So I waited for her to come back to me so that I can show her and ask for a replacement. </p> <p> </p> <p>She returned to my table about an hour later!!! Just asking if everything is ok. I never touched my coffee for an hour, certainly something is not O****!</p> <p> </p> <p>Finally I received a great cup of coffee. </p> <p> </p> <p>Not once has she apologised or even reassurance that she will make sure the replacement is better. When she brought the coffee she never even asked if it does look better nothing.</p> <p> </p> <p>Today is my 3rd consecutive day here at Blue Route Spur, the other two days has not been great either.</p> <p> </p> <p>I have noticed that there are new staff members at the branch, but they should know what customer service is about!</p> <p> </p> <p> </p>