1 reviews | Active since Sept 2019
DEFORMATION OF MY CHARACTER AT RENO SPUR BELLVILLE CAPE TOWN
Saturday 28th August 2019, I decided to take my family to Reno Spur in Bellville Cape Town. I entered the spur with my family and as we entered I stopped and asked the waiters that greet you at the door if spur takes rcs credit cards. the waiter was unsure and took me to the managers standing by the till point we then asked them and they said yes they do take rcs cards. We asked three times and all three times they said yes so we went to sit down. We had such a lovely meal food was excellent service was great from our lovely waitress, we asked for the bill it came up to R730 , I then went to pay the bill at the counter and the card wouldnt work in the machines. the one manager looked panicked because she was the one that said my rcs card works at the store, They tried 3 other machines it kept giving a paper saying error card not found. I then said tp the manager why dont you call head office maybe they can give you authorization because rcs cards work at spurs. the manager then said " pointless calling them nothing they can do" . I said well I have no cash beside the R20 000 CREDIT ON MY CARD. My credit card does not give me access to cash so i couldnt go and draw either. I said to the manager he needs to phone head office to sort this out. At this point people are starting to look aroound thats eating to see what is happening. The manager then says loudly to me that I must phone someone to bring me money or lend me money i said EXCUSE ME THIS IS RIDICULOUS I HAVE MONEY ON MY CREDIT CARD AND I ASKED YOU THREE TIMES BEFORE I SAT DOWN IF YOU TAKE THESE CARDS. My partner then came to the front and sat on the couch and said call the head office to clear this it up we have no other cash beside our credit card. At this point the waiters standing around to greet the customers are asking each other in zulu or xhosa how much is the bill? our waitress says to them 730. they start shouting "yoh yoh chancers chancers" the entire spur was watching this happening absolutely and utterly embarassed the manager at this point does not repremand them. Then my mother who was already out the restaurant comes back to see why we taking so long and we tell her what happened and she asks the manager how the waiters can say that and he makes me a **** by saying no one said anything of the sort. I then walked out embaressed and went downstairs to call the head office to explain my utter disgust. I am current;y still waiting for the regional manager to call me. WORST EXPERIENCE EVER
