1 reviews | Active since May 2014
Deducted twice for one meal
On the 26/06/2015 I visited Red eagle spur for a meal.The bill amount was R410 and was debited twice from my bank account.I Contacted ABSA to reverse the amount and they said the amount is already deposited to Spur.<br> I spoke to 2 managers at Spur and the matter was escalated to the owner of the place.He asked me to send the bank statement that reflects s both deducted amount and I did so.He told me that they never recieved 2 amounts of R410 and he also send me the slips for their speed point machine.<br> The owner told me on friday 03/07/2015 that the machine they used to swipe was faulty but was reset and it was in working order and he promised that the money will be reversed back to my account from that friday 03/07/1015 and he promised to call me over the weekend and he never phoned me.<br> Today 06/07/2015 I phoned ABSA and conferenced them with Willington(manager at Spur)and he told me that Phillip is not at work and he is not allowed to give his number.<br> I am so confused now and I dont know who is suppose to pay back my R410 money.
Thank you for sharing your experience with us! We will be sure to investigate this incident and be in touch with you to offer feedback.
Please accept our apologies for any inconvenience this may have caused.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experience with us! We will be sure to investigate this incident and be in touch with you to offer feedback.
Please accept our apologies for any inconvenience this may have caused.
Kind regards
Nicole Lewis
Customer Care
