CY
Christine Y

1 reviews | Active since Apr 2015

18 May 2015, 10:44

Dead ****ROACH in my food

After waiting for about 30 minutes for our food to be served, the food got brought to the table. My friend had hair in her food, and after looking in my food, I had a dead ****roach, and have images to prove this. I had ordered a baquette, and the ****roach was literally in the food, under the melted cheese. How the hell did that even get in there? I AM SO DISGUSTED. A health inspector should be sent to this branch. The lady at the table next to us also got served nachos with RAW chicken in them. After talking to a supervisor, I got told that the food goes through checks. Clearly not if it took only me to find a dead ****roach. The standard of food is ********** and I will definitely not ever be returning to spur.

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply18 May 2015, 13:13
Official
Hello Chrisy94,

Thank you for taking the time to share your visit to Mexico Spur with us. We are alarmed to read that you and your friend found things in your meal that should not be there. All meals are supposed to be checked so that we can ensure that a good quality meal is sent out to the customer. This incident will definitely be shared with the owner so that food quality can be investigated.

We apologise to you and your friend for any discomfort this might have caused during your visit.

Kind regards
Customer Care