customer service is terrible

My family and I went for supper on Monday night 24th August 2015. On our arrival the waitress allocated to us could barely speak English. So we place our order with great difficulty and specifying that we want one burger now and will advise on the other one later. She brought both burgers and to her shocked face we asked for a take away tub because if she listened we only wanted one burger. Not once in the 25 mins that we ate did she come around and ask if the food is fine and whether or not we are enjoying the experience. Sharon another waitress had come to fetch our empty dishes. We were seated at table number 51. I am shocked that spur would let such bad customer service happen. Let alone employ someone who cannot speak English in a way that her clients can understand her and that she can understand us...terrible experience. and to our dismay when we want to pay the systems are down...