1 reviews | Active since Jun 2016
Customer Complaint: Reno Spur
<p>My family and I have just returned from an unpleasant visit at the aforementioned branch. <br />The starters we ordered (nachos and calamari & wings) was brought 10 minutes apart. After ordering a 300g cheddarmelt steak, medium, it was brought to our table well done. My wife who had ordered the rib & wing combo, was brought a meal with no wings, we were reassured it will be rectified. My wife's meal was returned and was fine. My steak on the other hand, was raw; at which time asked them to cancel my meal and my wife ate alone.</p> <p>25/06/2016</p>
Thanks for taking the time to review Reno Spur. We are very sorry to hear about the bad experience and poor services you and your wife received at the branch. We would appreciate the opportunity to investigate the matter further at store level; we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.
Please be advised that feedback will be shared with your shortly.
Kind regards
Nicole Lewis
Customer Care team leader
Thanks for taking the time to review Reno Spur. We are very sorry to hear about the bad experience and poor services you and your wife received at the branch. We would appreciate the opportunity to investigate the matter further at store level; we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.
Please be advised that feedback will be shared with your shortly.
Kind regards
Nicole Lewis
Customer Care team leader