Coyote canyon Spur westville disrespectful staff and forgotten orders

Placed an order as a takeaway and was informed that it would take 15-20 minutes. Waited patiently and returned only to be told it still was not ready. Twenty minutes afterwards I questioned the host who had informed me a waitress has gone to get my order. TEN minutes later, being ignored by every waitress afterwards, I asked for my refund. The host tells me it’s on its way only for the manager to come out and asked what the issue is. Advised him that I had spoken to too many people and just want my order or a refund My order then appears Pathetically afterwards when being packed, another waitress chose to speak to the other staff about me in IsiZulu being unaware that I understand and speak the language The utter disrespect of her to complain about me and say that I am greedy for food whilst standing there was sick It has been an issue where my order has been forgotten and then ordered later as they refuse to refund you But I did not complain as one error is human and can be understandable This however is not human error and just pure disrespect