SS
Shondo S

1 reviews | Active since Jul 2016

05 Jul 2016, 07:30

Confusion and bad service

<p>Last night we went to Spur Preller Plein Bloemfontein , and as I have had bad experience there before I was doubtful it would be pleasant. I ordered 2 x three cheese burgers and was given 3 normal cheese burgers. I asked the waiter for well done meat at the beginning of my order and had to send a raw patty back to the kitchen. The manager brought me another raw burger and the chef himself brought me the 3rd raw burger. I waited more than an hour and wasnt in the mood to eat anymore but still after not consumong anything I was charged for 6 burgers on my bill. The manager stated that next time I visit I will get a discount. How can they let me pay for food i didnt eat? Why was I overcharged also? Never will they me or my family visit again.</p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply12 Jul 2016, 07:11
Official

Thank you for taking the time to share your visit to Spur with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.

We apologise to you for any discomfort and inconvenience this might have caused during your visit.

Kind regards

Nicole Lewis

Customer Care