Confidence regained

I received terrible service at Spur OR Tambo. A waiter refused to attend to me, well she was asked to attend to me and did not do it (she was black so I doubt it was about race). I had to call my own waitor after waiting 20 minutes. I received slightly burnt food. <br> <br> I thought I was never going to eat at Spur again. That is when Rose intervened and apologised with genuine empathy and compassion. I could see that she really was feeling crushing dissapointment that I was feeling at the time. It is Rose that made want to stay part of the \Spur People". I think she should become a manager of one of your branches someday (with proper training and development ofcourse). I have a lot of disposable income which I regularly spend at restaurants"