Cold burnt foods tasted like rocks

Ok so I ordered food on bolt from Spur vangate mall on the 18 August 2021 at 7.23pm my order got here at 8.56pm I waited so long only to get cold, burnt hard food burgers felt like rocks, milkshakes tasted like water.... But before my order arrived I contacted Spur vangate mall as I was speaking to the cashier I told her I did not want cold foods she laughed at me an Said no ma'am we will prepare you other food only t send me food that was prepared almost 2 hours ago, Spur vangate mall your order is pathetic