LH
Lauren H
1 reviews | Active since Feb 2016
02 Feb 2016, 16:42
****ROACH IN BURGER
Went for buy one get one free Monday burger special. Discovered a small dead ****roach on top of one half of bun, in lettuce. My meal was replaced with a new one, however I am disgusted in the hygiene of this restaurant. I was told that Spur does use the services of pest control, and that the garnishes/lettuce is freshly chopped daily. Still paid for the meal. This is unacceptable. <br> If I had not decided to move my garnishes around and place them on top of my chicken patty, I would have consumed the insect and who knows what would have happened from then on. Will not be returning to Spur and had expected to not be needed to pay a cent for the food.
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Replies (2)
Spur Steak Ranches's replyOfficial
03 Feb 2016, 10:06Hello misslaurenhutton,
Thank you for taking the time to share your visit to Grand Rapids Spur on Monday. We are alarmed to read of your experience and please be assured that we will definitely be investigating this at store level with the owner/operator.
Please accept our apologies for the disappointment and inconvenience that you might have felt on the night and be assured that we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your visit to Grand Rapids Spur on Monday. We are alarmed to read of your experience and please be assured that we will definitely be investigating this at store level with the owner/operator.
Please accept our apologies for the disappointment and inconvenience that you might have felt on the night and be assured that we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply03 Feb 2016, 10:06
Official
Hello misslaurenhutton,
Thank you for taking the time to share your visit to Grand Rapids Spur on Monday. We are alarmed to read of your experience and please be assured that we will definitely be investigating this at store level with the owner/operator.
Please accept our apologies for the disappointment and inconvenience that you might have felt on the night and be assured that we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your visit to Grand Rapids Spur on Monday. We are alarmed to read of your experience and please be assured that we will definitely be investigating this at store level with the owner/operator.
Please accept our apologies for the disappointment and inconvenience that you might have felt on the night and be assured that we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's replyOfficial
03 Feb 2016, 10:06Hello misslaurenhutton,
Thank you for taking the time to share your visit to Grand Rapids Spur on Monday. We are alarmed to read of your experience and please be assured that we will definitely be investigating this at store level with the owner/operator.
Please accept our apologies for the disappointment and inconvenience that you might have felt on the night and be assured that we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your visit to Grand Rapids Spur on Monday. We are alarmed to read of your experience and please be assured that we will definitely be investigating this at store level with the owner/operator.
Please accept our apologies for the disappointment and inconvenience that you might have felt on the night and be assured that we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply03 Feb 2016, 10:06
Official
Hello misslaurenhutton,
Thank you for taking the time to share your visit to Grand Rapids Spur on Monday. We are alarmed to read of your experience and please be assured that we will definitely be investigating this at store level with the owner/operator.
Please accept our apologies for the disappointment and inconvenience that you might have felt on the night and be assured that we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your visit to Grand Rapids Spur on Monday. We are alarmed to read of your experience and please be assured that we will definitely be investigating this at store level with the owner/operator.
Please accept our apologies for the disappointment and inconvenience that you might have felt on the night and be assured that we will be in touch to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager