FM
Frank M
1 reviews | Active since Jul 2010
14 Mar 2016, 14:13
Check your points statement
I have been in touch with Spur Customer Care, and as I informed them in my email to them of today, I would like to warn all Spur customers that they run the risk of NOT RECEIVING their points for their Family Cards. I have ample evidence of restaurants across South Africa who do not swipe the family cards but instead write down the last 8 digits of your card on the till slip. Chances are very likely that you might not get those points.... Check your internet statement on Spur website. I have had numerous manual transactions to load these points onto my card.... BE WARNED!!!!!
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Spur Steak Ranches's replyOfficial
15 Mar 2016, 17:52Hello frankm,
Thanks for sending out this alert. As discussed telephonically today, and mentioned in emails, the only time that a Spur should be manually accumulating points is if (for whatever reason) their internet is unstable or if they are experiencing technical difficulties.
We are investigating this internally with the Spurs you mentioned as well as our two suppliers and feedback will be provided to you shortly.
Regards
Bev Cornwell
Customer Care Manager
Thanks for sending out this alert. As discussed telephonically today, and mentioned in emails, the only time that a Spur should be manually accumulating points is if (for whatever reason) their internet is unstable or if they are experiencing technical difficulties.
We are investigating this internally with the Spurs you mentioned as well as our two suppliers and feedback will be provided to you shortly.
Regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply15 Mar 2016, 17:52
Official
Hello frankm,
Thanks for sending out this alert. As discussed telephonically today, and mentioned in emails, the only time that a Spur should be manually accumulating points is if (for whatever reason) their internet is unstable or if they are experiencing technical difficulties.
We are investigating this internally with the Spurs you mentioned as well as our two suppliers and feedback will be provided to you shortly.
Regards
Bev Cornwell
Customer Care Manager
Thanks for sending out this alert. As discussed telephonically today, and mentioned in emails, the only time that a Spur should be manually accumulating points is if (for whatever reason) their internet is unstable or if they are experiencing technical difficulties.
We are investigating this internally with the Spurs you mentioned as well as our two suppliers and feedback will be provided to you shortly.
Regards
Bev Cornwell
Customer Care Manager