Chatoga Spur Poor Service from the Manager

On Tuesday 18 July 2023 at around 17:50 me and a friend went to Chatoga Spur in Kempton Park to pass time and wait for the traffic to subside. Upon arrival we were welcomed and served by Jean. We ordered Savanna dry x 1, Castle Drought x1 and Buffalo wings x 1. After eating when we got the bill I didn't pay much attention to it but I saw it was for R308 and I paid R350 using my bank card. When we got home I started thinking about the bill because only then it appeared to me that I might have paid a bit more than I was suppose to. I spoke to my friend about it and we both agreed that it should have been less than R300 because the prices we saw on the menu were R43.90, R45.90 & R119.90 respectively (we stand to be correct on this) which will bring the total bill to R209.70.

The next day, I called the establishment to verify our thinking. I was transferred to the manager who said his mane is Eugen. Eugen listened to my story, he took my name and number and he said he needs to investigate, and he will call me back soon but never called. On Thursday morning and afternoon, I called them again and both times, I was told he is busy. I left the message for him and my name and number in case he does not have them anymore. Today, Friday I tried calling the restaurant about 5 times. 1st time it went through then it said busy. Then I tried again and this time my calls were not going through. I suspected that my number was blocked. Using a different number, the call goes through and still was unable to talk to him, he’s busy.

All I wanted was only to confirm if we paid the correct bill or not. If there was a mistake in the billing, we could just resolve it and continue with our day to day. If the bill was correct, he can just tell me as it is already paid for. Now that he does not want to talk to me, I decided to bring the issue into public space and make people aware how bad and poor manager Eugen is. He has zero customer services skill and tolerances. He doesn't have any concern and tolerance for his customers. He portrays lack of good customer services which reflects bad on this restaurant he is running.