care do not care about customers

Points are loaded when you dine. I contacted the care line they sent an email 17/12, I rep**** on 17/12, 22/12 and 23/12 no response to my email. I phoned today spoke to Pam who frustrates me a lot and just talks and does not understand what I am saying. Why he care do not follow up with queries. Leave it hanging in the air. They should rename the care line as they do not care about the customers. I requested for a manger to contact me but it does not happen. Customers need to be treated fairly. It costs to make calls to the care line.