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shantle R

1 reviews | Active since Apr 2013

25 Jul 2015, 11:34

Burnt Food

We live in JHB, we took our parents out to Spur at Ballito whilst on holiday - I am honestly very disappointed with the service firstly and the food.<br> We place our order for drinks and our starters, wait about 15 to 20 minutes and then receive the order.<br> We then place our main meals, I clearly asked the waitor to ensure that my ribs are well done and NOT burnt.<br> My husband the same with his T-Bone steak - medium to well done and not burnt.<br> Besides getting the food cold, the steak had a burnt taste and my ribs as well.<br> The chips tasted stale.<br> Kids meals were poor.<br> Nevertheless, we just ate and left - disappointed.<br> The drama started when we got home, we all had terrible cramps in our tummy and my husband had a bad \upset / running tummy"from the horrible food that was served to us - all this after about spending close to R1000<br> <br> I am utterly disgusted with the service and the food and I will never come back to this Spur every again - out last days of the holiday was spoilt and we were sick like dogs and had to return to JHB like that!!!<br> <br> """

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply27 Jul 2015, 10:30
Official
Hello shantle,

Thanks for taking the time to review Key Largo Spur. We are very sorry to hear about the bad experience at the branch and the fact that you and your family fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.

Kind regards
Nicole Lewis
Customer Care