1 reviews | Active since Jun 2016

21 Jun 2016, 11:42

BURGER SPECIAL DISAPPOINTMENT

<p>We are regulars at the Fig Tree Spur when it comes to Monday Nights Burger Special. Last night was very disappointing. We have never experienced service as we did last night. We were shown to our table and then the waitress left. 10 minutes later she came to take our order for drinks. She brought the drinks and we were fnished the drinks before she came back to ask for our food order. The food came - we ordered 2 grilled chicken burgers. My husbands chicken was raw towards the end part so he sent it back, he was put off and did not want them to bother bringing him a cooked piece. She anyway returned with a plate - burger, chips and onion rings which we thought she brought us a brand new meal. Nevertheless my husband said he will have it as a take away burger. When we got home, we discovered that it was not a New burger she had brought us, it was his old half eaten piece of chicken just put on a bun with all the trimming making it look like a new burger. I mean seriously !!! What a disappointment :( </p>

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply30 Jun 2016, 07:34
Official

Thank you for taking the time to let us know about your visit to Spur at Fig Tree and your dissatisfaction with the food and service on burger night. We have forwarded your complaint to the owner/operator of this Spur so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you and your family for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests

Kind regards

Nicole Lewis

Customer Care team leader