1 reviews | Active since Nov 2015
biltong buffalo wings
We went to Spur Tokai on Saturday 29, the staff seemed overwhelmed from the onset. We never again the waiter who seated us, and was served drinks by another. The food came much later. I ordered buffalo wings with a side plate of chips. The wings were dry even though they were swimming in sauce. Like they had been over fried or left to sit for too long and so were we the chips. The side chips was much better. The beef burgers that my kids order looked like they were just made in a hurry, I promise you everything looked like it was done just to get it over and done with. To say I was disappointed would be an understatement. I thought of letting it go in shop just so that I could enjoy my boy's birthday but things like this should not go unsaid. I would have gladly waited for another 30 mins just so that the wings come as they should, succulent not biltong dry....
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and the service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and the service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
