AF
Ashley F
1 reviews | Active since Sept 2013
01 Jan 2016, 11:49
bill
After having a spur breakfast With a group of friends . And asking for our bill. Which received and paid for we had made an honest mistake and didn't quite give 10% tip which wasn't intensional at all. But the issue was the waiter who basically attacked us about where his tip was . I didn't bother complaining to management as they seemed to busy at the time. But I was not happy about the situation at all. And won't be going back to spur again
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Spur Steak Ranches's replyOfficial
05 Jan 2016, 17:36Hello Ash66,
Thank you for sharing your frustration with us! We are concerned to read of your visit and assure you that we will address this with the owner/operator so that corrective steps can be taken to prevent this from happening again.
Service gratuity is not a given and should be based on whether you - the customer - is happy with the service and feel it appropriate to give a tip.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your frustration with us! We are concerned to read of your visit and assure you that we will address this with the owner/operator so that corrective steps can be taken to prevent this from happening again.
Service gratuity is not a given and should be based on whether you - the customer - is happy with the service and feel it appropriate to give a tip.
Kind regards
Bev Cornwell
Customer Care Manager
Best regards,
Spur Steak Ranches's reply05 Jan 2016, 17:36
Official
Hello Ash66,
Thank you for sharing your frustration with us! We are concerned to read of your visit and assure you that we will address this with the owner/operator so that corrective steps can be taken to prevent this from happening again.
Service gratuity is not a given and should be based on whether you - the customer - is happy with the service and feel it appropriate to give a tip.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your frustration with us! We are concerned to read of your visit and assure you that we will address this with the owner/operator so that corrective steps can be taken to prevent this from happening again.
Service gratuity is not a given and should be based on whether you - the customer - is happy with the service and feel it appropriate to give a tip.
Kind regards
Bev Cornwell
Customer Care Manager
Best regards,