Best service ever.

We had dinner at spur about 2 weeks ago during Themba (manager)shift. The waitress that was serving us decided to use our voucher without our concern. We were very dissapointed as we didnt instruct her to do so. The next morning we went to report the matter to Themba, he apologised and told us that he will investigate and and get back to us. He did get back to us and replaced our voucher. Last week Thursday we went back to spur to celebrate my daughters birthday and forgot our voucher at home. We asked the manager on duty to please delete our voucher and issue us with a new one so that we can pay as we forgot the one that Themba gave to us. The manager refused and we were very dissapointed. Me and my hubby we even decided that we will never visit that spur. The following day Themba phoned us and apologised about our experience the previous night. I wanted to tell him that you will never see my family at that Spur but he immediately invited us for breakfast. I went with my husband yesterday and Wow thank you Themba for going extra mile for your customers. We appreciate it and we are definately coming back. Warm customer service is what we received. True leadership indeed. Thank u