Best service - at your service.
<p>Hi,</p> <p> </p> <p>I just wanted to tell you how your black manager (Shepard I think) took a VERY disappointing experience and turned it into a five star experience. No fault of his, I ordered Chicken Snitzel which turned out to be breadcrumbed leather pieces. It was nearly impossible to eat ... and frankly I did NOT eat it. I also vowed to not ever go back.<br /><br />Some time later I was literally forced to go back to this specific Spur due to a meeting held there. I sort of made the comment to said manager that I really did not want to be there due to my previous bad experience. After the meeting he called me aside, asked the details of the mishap, got the kitchen manager to listen to me, and then offered me a meal voucher. Reluctant as I was to return, free food is free food .... and WHAT AN AMAZING EXPERIENCE. He restored my faith in the Spur group, and this one in particular.<br /><br />Thank you Shepard!!!</p>