1 reviews | Active since May 2009
Be careful to complain you will be attacked
I went to complain about the manager who chased my daughter out of the play area. This manager has a problem with me because I complained to him months before this matter. my kid told the manager that it was a boy of fifteen who made trouble not her he shouted at her and told her to get out anyway. The manager called all waiters together and they blamed me for being the difficult one. I phoned the owner and he told me that I am the problem and that I am wrong. I visited this Spur more than five times a week. I never complained, never sent food back. I have photos of very dirty tables and hair in my food. Still I never complained. I only showed this to another manager in good faith so he can do something about it. can you imagine, calling your waiters and asking them (who are dependent on you for their jobs) if they like the customer. the ownerr took the waiter's part because he also has a bad attitude and he is not interested in my problem. he said to me \your son of 15 years was not supposed to be in the play area. my child is a girl of 13 years. I WILL NEVER EVER go to a Spur with rude managers ever again. I do not like to be attacked by a group of 20 waiters. "
Thank you for sharing your experience at Thunder Ridge Spur with us. We are concerned to read of your allegations and assure you that this will be investigated with the owner/operator of the Thunder Ridge Spur.
Please allow us to stress though that there are very strict rules that govern the Kids Play Canyon and only children 12 years and younger are allowed to play in this area. The manager has to monitor this and ensure that the rules are comp**** with. We also do not condone bullying of any kind in the Play area.
Once internally addressed, we will be in touch with you to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your experience at Thunder Ridge Spur with us. We are concerned to read of your allegations and assure you that this will be investigated with the owner/operator of the Thunder Ridge Spur.
Please allow us to stress though that there are very strict rules that govern the Kids Play Canyon and only children 12 years and younger are allowed to play in this area. The manager has to monitor this and ensure that the rules are comp**** with. We also do not condone bullying of any kind in the Play area.
Once internally addressed, we will be in touch with you to offer feedback.
Kind regards
Bev Cornwell
Customer Care Manager
