Bad steak
I ordered a sirloin steak 400G all I got after an hours wait was a bone and fat, when I asked for med-rare I got it on my plate as if it fought in the struggle it was so dry and no meat at all. I'm sure zinger wings or chicken legs have more meat than that 400G. Was so over cooked that my steak knife actually bended. I really would like a manager to contact me as I paid over R300 on the bill and left not making a scene but this was terrible and if not rectified I won't be going to any spur again. I have photos aswell as my bill. Contact me please via [Email Removed]
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Spur Steak Ranches's replyOfficial
18 Nov 2015, 15:01Hello 11wsw12,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply18 Nov 2015, 15:01
Official
Hello 11wsw12,
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care
Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.
Kind regards
Nicole Lewis
Customer Care