SJ
Susan J

1 reviews | Active since Jul 2018

27 Sept 2019, 10:54

Bad service & Horrible Food !

When I arrived to pick up the order that I placed telephonically @ the Spur in Fordsburg the food was COLD, when paying for the food they took so long to assist me! I paid and they gave me no reset for the purchases made. Thy only took the cash from me & left with the food. The bread that was given to us had green mould on it the chicken livers was a sample portion compared to what you will be served when sitting in.

This is unacceptable as a paying customer I expect the same quality whether i am sitting down or taking a take away.

We contacted the branch and spoke to the branch manager “Michael” & we were advised that I need to drive all the way back in order to return the food and once there they will decide if they will replace the meals. I need to travel 9km on who’s expense as they told me there is no driver available to bring the food to me.

The order was X6 unreal breakfast with X2 add on portions of chicken livers, no slip provided. The branch manager “Michael” did not even have the decency to apologize to me for the situation at hand.

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