Bad service

Dear Spur Management,

I am writing to express my disappointment following my visit to Rocky Peak Spur at Brackenhurst Square this Evening , where I had planned to celebrate my son’s birthday. Unfortunately, the experience did not meet the standards we’ve come to expect over the years of being loyal customers.

While we understand that the 25th is typically a busy day, the service we received was extremely poor. Our waitress appeared overwhelmed and seemed to have been allocated too many tables. As a result, we received very little attention throughout our meal. She was all over the place and appeared disorganised, which negatively affected our overall experience.

The lack of service also impacted our enjoyment of the food, which we normally look forward to. Sadly, the quality felt diminished because of the chaotic experience. We ultimately chose not to leave a tip and did not request to speak to the manager at the time, as we did not want to cause a scene during a family occasion.

We hope this feedback is taken seriously, as we would love to continue supporting Rocky Peak Spur. However, service quality and customer care need to be improved, especially during peak times.